tk 111's Privacy Policy

Last Updated: January 2025

This privacy policy applies to all individuals registered on or using the tk 111 platform. Please read it so you understand what data we collect, how it is used, and what your rights are. Using our service means you accept the terms described in this policy. Full details are available in the Terms and Conditions.

1 Scope of Data Collection

tk 111 collects from its users only the data that is essential for providing the service. Data is collected in two ways: information provided directly by the user, and technical information collected automatically.

1.1 Directly Provided Information

Information you provide during registration or account management:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement)
• Mobile number and email address
• Password (stored in encrypted form)
• Mobile wallet numbers for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• National ID card or passport details (when identity verification is required)

1.2 Automatically Collected Information

When you use our website or app, certain technical information is recorded automatically:

• IP address and device type
• Browser name and version
• Access time and date
• Browsing patterns on the website (page views, clicks)
• Cookie and session data

2 Purpose of Data Use

tk 111 uses collected data only for the purposes described below. No data is sold to third parties for commercial purposes.

• Account registration and management
• Processing deposits, withdrawals, and transactions
• Age verification (confirming 21+) and identity verification
• Fraud prevention and security
• Customer support — 24/7 live chat and email support
• Informing users of relevant bonuses and promotional offers
• Technical improvement of the platform and enhancement of user experience
• Meeting legal obligations

3 Data Storage and Security

Your personal data is transferred via SSL (Secure Socket Layer) encrypted connections and stored on secure servers. tk 111 follows the security measures listed below:

• 256-bit SSL encryption — on all data transmissions
• Password hashing — one-way encryption before storage
• Access control — only authorised staff can access data
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

The data retention period depends on legal requirements and the type of service. Even after an account is closed, some data may be retained for a specified period for legal reasons.

4 Sharing Data with Third Parties

tk 111 does not transfer your personal data to any third party for commercial purposes. However, limited data may be shared in the following cases:

4.1 Service Provider Partners

Necessary transaction data is shared with bKash, Nagad, Rocket, and Upay for payment processing. These organisations follow their own privacy policies and the data is used solely to complete transactions.

4.2 Technology Service Providers

Game software providers (such as Evolution, Pragmatic Play, PG Soft) may receive the minimum data required to operate specific games.

4.3 Legal Obligations

Data may be provided upon a government or court order. In such cases, tk 111 complies with applicable law.

5 Cookie Policy

The tk 111 website uses cookies. Cookies are small data files stored in your browser. They are of three types:

• Essential cookies: For session management and keeping you logged in — the site cannot function without these.
• Performance cookies: Help analyse how the website is used.
• Preference cookies: Remember your language and display preferences.

You can control cookies from your browser settings. However, disabling essential cookies may affect some site functionality.

6 User Rights

Every user registered at tk 111 has the following rights regarding their own data:

6.1 Right to View Data

You can contact our support team at any time to get full details of the information stored in your account.

6.2 Right to Correct Data

If your profile contains incorrect or outdated information, you can request a correction. Changes to identity-related information require a verification process.

6.3 Right to Request Deletion

After closing your account, you may request that relevant data be deleted. However, some data may need to be retained for a set period due to legal requirements.

6.4 Opting Out of Marketing Communications

You can request to stop receiving promotional emails or messages at any time. Send this request through customer support.

7 Protection of Minors' Data

tk 111 strictly prohibits registration by anyone under 21 years of age. Our service is entirely for individuals aged 21+. Age is verified at registration and, where there is doubt, a national ID card or birth certificate may be requested.

If any minor's data is collected unintentionally, it will be deleted immediately and the relevant account will be permanently closed. Detailed guidelines on our protection of minors are available on the Responsible Gaming page.

8 Cross-Border Data Transfers

Your data may be processed on servers located in other countries as required for service operations. In such cases, it is ensured that the data protection laws of the relevant country meet our standards. All data remains encrypted during transfer.

9 Response to Security Breaches

If a security breach occurs that puts your data at risk, tk 111 will promptly:

• Identify the incident and take remedial action
• Notify affected users as quickly as possible
• Make the necessary technical changes to prevent a recurrence

If you notice any suspicious activity, contact our 24/7 live chat support immediately.

10 Notice of Policy Changes

tk 111 reserves the right to amend this privacy policy as needed. If any significant change is made, registered mobile numbers or email addresses will be notified in advance. The date of the change will be noted in the "Last Updated" section at the top of this page.

Continued use of the service after a change will be considered as consent to the new policy. To learn more about us, visit the About Us page.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Via the chat icon at the bottom right of the website
• Support Language: Bengali and English
• Support Hours: Seven days a week, twenty-four hours a day

We make every effort to resolve any complaint promptly. Your data privacy is our priority.