FAQ
tk 111 FAQ — Answers to All Your Questions
From cricket betting to deposits, live casino and your account — everything you need to know to play at tk 111, all in one place.
Cricket Betting
Account
Support 24/7
bKash and Nagad
Live Casino
This page provides detailed answers to the most frequently asked questions from new and existing players at tk 111. You will find clear information on how to bet on cricket matches, how to deposit via bKash or Nagad, how to open an account or fix login issues, the basics of playing Baccarat or Roulette in the live casino, and how to reach customer support. It is always recommended to read tk 111's Terms and Conditions and follow the Responsible Gaming guidelines. Each section is organised separately below so you can find what you need easily.
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Cricket Betting
In an accumulator bet (or multi bet), multiple selections are combined on a single ticket. You win only if all selections are correct; if even one is wrong, the entire bet is lost. At tk 111, if three selections have decimal odds of 1.50, 1.70 and 1.90, the combined odds are 1.50 × 1.70 × 1.90 = 4.84 (approximately). A ৳100 bet returns ৳484 if all are correct; if one loses, ৳100 is gone.
The main cricket markets at tk 111 include Match Winner, Toss Winner, Total Runs (Over/Under), Top Run Scorer and Top Bowler. Innings-based and over-based markets are also available. The cricket betting page lists all active markets and current match information. All major BPL, IPL and T20 World Cup matches are covered.
Working out your total return from decimal odds is straightforward: multiply your stake by the odds. Example: Team B's odds are 2.00 — a ৳500 bet returns a total of ৳1,000 if Team B wins (profit ৳500). The same stake on Team A at odds of 1.80 returns ৳900 if Team A wins (profit ৳400). If Team A loses, ৳500 is gone. The higher the number, the bigger the reward — but also the greater the risk.
If a match is abandoned due to rain or any other reason (no-result), tk 111 generally voids all bets on that match and refunds the full stake. In an accumulator, if one leg is a no-result, that leg is typically settled at odds of 1.00 and the remaining selections stand. Full settlement rules can be found on the Terms and Conditions page.
Yes, BPL and ICC international matches are both available in tk 111's cricket section under the same market structure. However, the number of available markets may vary by event. Bangladesh Tigers matches generally have more markets and competitive odds. Depositing on weekend cricket matches also qualifies for the Weekend Cricket Deposit Bonus — up to 40%, maximum ৳4,000.
Account Questions
No, each person may use only one account at tk 111. Opening multiple accounts is not allowed and may result in all accounts being suspended. A single account must also be used to receive bonus benefits. If you have any issues, you can get direct help via live chat.
First check that you have entered your username and password correctly. Caps Lock or the wrong keyboard layout can cause problems. The tk 111 Login page has a "Forgot password?" option — you can use it to set a new password. If the problem persists, contact 24/7 live chat.
To create a secure password at tk 111, use at least 8 characters and mix uppercase letters, lowercase letters, numbers and special characters (!, @, # etc.). Avoid using your date of birth or simple sequences (such as 123456) as a password. Do not share your password with anyone to keep your account secure.
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and an OTP will be sent. Verify the OTP and set a new password. If you have any trouble with this process, contact live chat directly and provide your registered mobile number — the support team will help you quickly.
Contact the tk 111 customer support team to change personal details. For security reasons, identity verification may be required for such changes. Send a request via live chat or email and have your original registration details ready so verification can be completed quickly.
Customer Support
Yes, the tk 111 customer support team assists in both Bengali and English. Bangladeshi players will receive clear and quick replies when they write in their own language. There is no barrier to explaining your issue — the support team understands the local context.
tk 111's live chat support is available 24 hours a day, 7 days a week — day or night, holidays or any other time. If you have a deposit problem or your account is locked in the middle of the night, open live chat straight away; the support team is always on hand.
tk 111 has two support channels: 24/7 live chat inside the website (the fastest option) and email support. For urgent issues, use live chat directly; for less urgent matters or when you need to send documents, choose email. Both channels accept Bengali and English.
To get help quickly, have the following ready before reaching out: your registered username or mobile number, a brief description of the problem (when it happened, which page), and — for deposit or withdrawal issues — the transaction ID and amount. If you have a screenshot, attach it to your email; it makes the problem easier to understand and speeds up the resolution.
Making a Deposit
Log in to tk 111, go to the deposit menu and select bKash. Send to tk 111's designated bKash number and enter the transaction ID in the form. The balance is usually credited within a few minutes. First-time deposits receive a 100% bonus, up to ৳8,000; the wagering requirement for the bonus is 15 times.
The minimum deposit at tk 111 is ৳300 for all payment methods. That means you can start with as little as ৳300 via bKash, Nagad, Rocket or Upay. Deposits can also be made from a mobile device using the tk 111 app in the same way.
tk 111 accepts deposits via four mobile banking methods: bKash, Nagad, Rocket (Dutch-Bangla Bank's mobile wallet) and Upay. The same minimum amount applies to all methods and the entire process can be done on mobile. These methods are the most widely used in Bangladesh, so most players will already be familiar with them.
tk 111 does not charge any separate fee on deposits. However, the mobile banking provider (such as bKash or Nagad) may apply its own transaction charges under its own rules — those are the provider's charges, not tk 111's. Check the charges in your mobile banking app before making a deposit.
When depositing with Nagad, the balance is usually added to your tk 111 account within a few minutes. Providing the transaction ID correctly speeds up the process. If more than 15 minutes pass or the balance does not appear, contact live chat with the transaction ID and time — the support team will verify it immediately.
Live Casino
tk 111's live casino has tables with a range of limits — suitable for players with small budgets as well as those who bet larger amounts. Table limits vary by game and studio. The minimum and maximum limits are shown on screen before you open a table.
A roulette wheel has numbers from 0 to 36. You can bet on a specific number, the colour of the number (red or black), odd/even, or a group of numbers. The dealer spins the ball — if it lands on the number you bet on, you win. Betting on a single number pays the most but has the lowest probability. tk 111 offers roulette tables from Evolution and Pragmatic Play Live.
Yes, tk 111's live casino works fully on mobile. Live dealer games can be played on both Android and iOS devices via a browser or the app. Keep a stable internet connection (Wi-Fi or 4G/5G) for a good experience. Installing the tk 111 APK gives even smoother performance.
Baccarat has two hands: Player and Banker. You place your bet on either hand, or you can choose Tie. The hand whose total is closest to 9 wins. Card values: 10 and face cards = 0; all other cards count at face value. A small commission applies when a Banker bet wins. tk 111 offers Baccarat tables from SA Gaming and Ezugi.
Can't find an answer? Ask us directly
If you don't find the answer to your question in this FAQ, contact the tk 111 support team through any of the options below. Service is available in Bengali and English 24/7.
Live Chat
24/7 Direct
Email Support
[email protected]
Before contacting us, please have your registered mobile number and a description of the issue ready.